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Your IT Guy should feel like a member of your team. He/She should always be there for you, should resolve issues quickly, and should recommend new technology that will help your business.
Your IT Guy should know everyone on a first name basis, socialize occasionally after work, and even come to Holiday parties.
You should get all of the perks of a full time IT Guy, at a part time price.
And you should have your IT Guy’s cell phone number.
Nikko Benson
IT Consultant, NKB
Customer Satisfaction
I respond quickly to service requests.
I should feel like a member of the team.
Only 1 security breach in 15 years has ever occurred under my watch.
No data loss thanks to backups.
I’ve never lost a customer.
Every customer is happy with my service.
IT Services
Help Desk
You need help, I'm there. I strive to keep a 15 min response rate so you're never left waiting for assistance. PCs, Macs, Phones, Servers, and Networking equipment all supported
Virtual CIO
A CIO's job is to know your company and know Technology and know how the two fit togother to increase productivty and profit. I'm always abreast of what's new and if I feel as if a new technology will increase the bottom line, I'm going to recommend it to you.
Security & Backup
I keep your systems secure. State of the art anti-virus, email SPAM protection, and offsite backups and replication keep your systems secure and protected from hackers and disasters.
Servers & Network
I maintain the health of your servers and switches, keeping all software and firmware up to date. My software monitors all the equipment on your network for issues. If there's a problem I'll probably know about it before you do.